Augmenting growth

Hospitality businesses can leverage AI technologies to great effect in various tasks, such as housekeeping, maintenance, reception, transportation, and room service, writes Reza Etemad-Sajadi.

REZA ETEMAD-SAJADI Associate Professor, Marketing, EHL With AI, hotels can automate and optimize tasks such as maintenance, housekeeping, and room service

Viewpoint

Many companies are undergoing digital transformation and automation to reduce costs, create a unique customer experience, and improve productivity. The challenge is to strike a win-win balance, where the company reduces its costs, adapts the activities...

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